Terms and Conditions
Effective Date: November 24, 2025
OFF-SEASON reserves the right to change or adjust these terms at any point in time.
BUSINESS NAMES & CORPORATE STRUCTURE
(Exact section you requested, updated only to reflect OFF-SEASON)
OFF-SEASON operates under various business names for the purpose of conducting retail operations. The business name includes, but is not limited to, Jaizai Investments Inc. When making purchases or engaging in transactions with OFF-SEASON, customers may encounter these alternative business names.
By accepting these terms and conditions, you acknowledge and agree that any transactions conducted under an alternative business name are still subject to the terms and conditions outlined herein. Any rights, obligations, and responsibilities specified within these terms apply equally to transactions made under any of OFF-SEASON’s business names.
RETURN POLICY
OFF-SEASON accepts returns only for items that are defective, damaged, or incorrect.
Due to the limited nature of past-season product, general returns, exchanges, and store credit are not offered at this time.
Please review all product details, imagery, and checkout information carefully before completing your order.
To request a return for a defective, damaged, or incorrect item, you must contact info@off--season.com within 24 hours of delivery and include photos and your order number.
Approval is not guaranteed and applies only to the conditions above.
Returned items must be unworn, unwashed, and in original condition with all packaging and tags intact.
Unauthorized returns will not be processed or refunded.
PAYMENT AUTHORIZATION
By completing a purchase on our website and agreeing to our Terms & Conditions at checkout, you authorize OFF-SEASON (and our payment partners) to charge your payment method for the full order amount, including taxes and shipping.
Customers are responsible for ensuring they are the authorized cardholder.
For suspected fraudulent use, contact us immediately so we may support your bank’s investigation.
Chargebacks that conflict with these Terms may result in liability for the original order amount and associated fees.
ORDER PROCESSING
Once an order is placed:
• We cannot modify size, item, quantity, or customer information
• We cannot cancel orders
• Order confirmation does not guarantee availability or shipment
All orders are subject to fraud review, which may delay processing. Additional information may be required to verify your purchase.
Orders generally process within 5 business days, but delays can occur during high-volume periods or holidays.
Prices shown exclude taxes. Taxes are added at checkout based on your shipping address.
OFF-SEASON reserves the right to cancel any order at its discretion, including but not limited to:
• Invalid or incomplete payment
• Incorrect shipping details
• Suspected fraud
• Stock issues
• Errors in product or pricing information
• Violations of these Terms
SHIPPING POLICY
Domestic Shipping Only
OFF-SEASON ships domestically within the United States only.
No international shipping is offered at this time.
Orders are shipped exclusively via FedEx.
We do not offer:
• In-store pickup
• Expedited shipping
• Shipping to PO Boxes, APO, or FPO addresses
Delivery Timelines
Delivery generally takes up to 10 business days from the date of shipment.
Delays may occur due to:
• Weather
• Peak season volume
• Carrier constraints
Address Accuracy
Shipping addresses cannot be changed after the order is placed.
If flexibility is needed, customers may use FedEx Delivery Manager to:
• Hold packages
• Schedule delivery
• Redirect to FedEx pickup locations
Lost, Stolen, or Damaged Packages
If a package is lost, stolen, or arrives damaged, contact us within 24 hours of delivery at info@off--season.com.
Box or packaging damage alone does not qualify for a refund.
RETURN & ISSUE RESOLUTION POLICY
OFF-SEASON accepts returns only in the following cases:
• The item is defective
• The item is damaged
• The item received is incorrect
To request a return:
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Contact info@off--season.com within 24 hours of delivery
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Include photos and order details
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Our team will review and determine next steps
Approved returns must be unworn, unused, and in original condition.
Unauthorized returns will not be processed and will not be refunded.
DAMAGED SHIPPING OR SHOE BOXES
If an item or packaging arrives damaged, contact us within 24 hours of delivery.
We will work with FedEx to file a claim.
Packaging damage alone does not qualify for a full refund.
Compensation for packaging damage is discretionary and handled case-by-case.
CUSTOMER SERVICE
For all OFF-SEASON inquiries:
Email: info@off--season.com
Customer Service Hours:
Monday–Friday: 9:00 am – 11:00 pm EST
Saturday–Sunday: 9:00 am – 11:00 pm EST
Please allow 24–48 business hours for a response.